Privacy Policy for AskBh

Last updated: February 2, 2026

AskBH ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our mobile and web applications (collectively, the "Service"). AskBH is a community platform where users can ask questions, seek advice, and engage in discussions with fellow community members. By accessing or using AskBH, you consent to the collection, use, and disclosure of your information as described in this policy. If you do not agree with our policies, please do not use the Service.

1. Information We Collect

We collect information that you provide directly when you register, create posts, participate in discussions, or communicate with us, as well as information automatically through your use of the Service.

a. Personal Information

Registration Data: Email address, display name (optional), and password

Profile Information: Profile photo (optional) and basic profile details

Location Information: City or area selection for community-specific content and discussions

Anonymous Sign-In: Users may access the app as a guest using Firebase's anonymous sign-in. In this case, a unique, non-identifiable user ID is generated by Firebase to enable temporary usage of the app without personal data such as email or name.

Even for users who sign in anonymously, certain data such as usage activity and device identifiers may be associated with a temporary Firebase-generated ID.

b. User-Generated Content

Community Posts: Questions, discussions, comments, responses, and other content shared within the community

Media Content: Photos, images, or other media files uploaded with posts or comments

Voice Room Participation: Audio interactions, chat messages, and shared images within voice rooms

AI Assistant Queries: Text input and interaction logs when using community assistance features

Community Interactions: Likes, votes, tags, and other engagement activities within community discussions

Private Chat Messages: Text messages and images shared in private chat sessions, along with session metadata

Random Voice Chat Data: Voice session participation, emoji reactions, and matching preferences

Missions & Rewards Data: Mission progress, diamond balance, unlocked rewards, and active customizations

c. Automatically Collected Information

Usage Data: Features used, pages/screens viewed, time spent on the app

Device Information: Device type, operating system, unique device identifiers

Log Data: IP address, browser type (when using web version), access times, pages viewed

2. How We Use Your Information

We process your information to provide, improve, and personalize our community Service:

Service Delivery: Authenticate users, manage accounts, and facilitate community discussions and question-asking features

AI Assistant: Process your queries and provide relevant community-based recommendations and assistance

Personalization: Tailor community content, discussions, and notifications based on your preferences and interactions

Communication: Send notifications about responses to your posts, community interactions, and service updates

Community Moderation: Monitor and maintain the quality and safety of community discussions and content

Analytics & Improvement: Analyze usage patterns to enhance community features and user experience

Security: Protect against unauthorized access, spam, and inappropriate community behavior

Guest Access: Anonymous sign-in allows users to explore community discussions without registration. Basic usage data is collected to ensure functionality and app performance

Missions & Rewards: Track your community engagement activities to award diamonds and manage your unlocked customization items

Private Chat: Facilitate secure, time-limited private conversations between users while maintaining anonymity through badge numbers

Random Voice Chat: Match users for anonymous voice conversations and enable real-time audio communication with emoji reactions

3. Information Sharing & Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

With Other Users: Community posts and interactions may display your username, profile information, or general location area

Service Providers: Third-party tools used include:

• Firebase (Google LLC): Authentication, database, cloud functions

• Cloudinary: Image storage and optimization

• OpenAI: Powers AI assistant features

• Expo: App deployment and updates

• Agora: Real-time voice communication for voice rooms

Legal Requirements: To comply with applicable laws and regulations

Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement security measures such as:

• Secure authentication via Firebase

• Encrypted data transmission

• Access controls

• Routine security assessments

However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

Account Info: Update your personal data in settings

Notifications: Customize notification preferences within the app

Content Deletion: Remove your community posts, comments, or discussions at any time

Account Deletion: Delete your account directly from the settings section

Depending on your jurisdiction, you may also have rights to:

• Access your data

• Correct inaccuracies

• Restrict or object to data processing

• Request data portability

6. Data Retention

We retain your data as long as necessary to provide the Service and comply with legal obligations. After account deletion, we may retain minimal information for compliance and security purposes.

7. Children's Privacy

The Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from users under 18 years of age. If we become aware that we have inadvertently collected information from a user under 18, we will delete such data promptly.

If you believe we may have collected information from a user under 18, please contact us at info@ask-bh.com

8. AI Features & Data Processing

The AI Assistant uses your queries and community interactions to deliver relevant and helpful responses

Your data may enhance the performance of AI-based community assistance features

Location and interaction data are used to improve community recommendations and content relevance

We use OpenAI technology to process community questions, generate helpful responses, and assist with content categorization

9. Missions, Rewards & Virtual Currency

Missions: We track your community engagement activities (posts, comments, votes) to award diamonds based on daily missions. Your progress resets daily.

Rewards: Your diamond balance and unlocked customization items (comment cards, comment colors, post cards, chat bubbles) are stored in your account.

Virtual Currency: Diamonds are virtual currency earned through engagement. They have no monetary value and cannot be exchanged for real currency.

10. Private Chat Feature

Private chats are time-limited conversations between users who are identified only by badge numbers to maintain anonymity.

Messages and images shared in private chats are stored for the duration of the chat session and for regulatory compliance purposes.

Users can block other participants, which prevents future chat requests from that user.

11. Random Voice Chat Feature

Random voice chat matches you with another user for anonymous voice conversations with a 10-minute time limit.

Voice data is transmitted in real-time through Agora and is not recorded or stored by AskBH.

Session metadata and emoji reactions may be temporarily stored to facilitate the conversation.

12. International Data Transfers

Your information may be processed outside your country, including where our third-party service providers operate. We implement appropriate safeguards to protect your data during international transfers.

13. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be posted here with a new effective date. Continued use of the Service indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or data-related requests, contact us at:

Email: info@ask-bh.com